Frequently Asked Questions (FAQ)

Welcome to Auravella! We've answered some of the most common questions about our furniture, mattresses, orders, and shipping to help make your shopping experience easier.

1. What Products Does Auravella Offer?

Auravella offers a selection of home furniture and bedroom essentials, including cloud modular sectional sofas, comfortable hybrid mattresses, and stylish furniture designed to complement your home.

2. How Much Does Shipping Cost?

We offer simple shipping rates to make shopping with Auravella convenient.

• Free Shipping: Orders over $70 qualify for free shipping.

• Standard Shipping Fee: Orders of $70 or less are subject to a $6.90 shipping fee.

The applicable shipping cost will be displayed at checkout.

3. Do You Offer Free Shipping?

Yes! We offer free shipping on all qualifying orders with a subtotal of more than $70. Orders totaling $70 or less will have a $6.90 shipping fee.

4. How Can I Place an Order?

Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Enter your shipping details and complete your payment to place your order.

5. How Can I Track My Order?

Once your order has been processed and shipped, you can use the tracking information provided in your shipping confirmation email to follow your delivery.

If you need assistance, contact us at support@auravella.shop.

6. What Payment Methods Do You Accept?

Available payment methods are displayed at checkout. You can select from the payment options offered when placing your order.

7. Can I Cancel or Change My Order?

If you need to cancel or update an order, please contact us as soon as possible at support@auravella.shop. Changes may not be possible once your order has been processed or shipped.

8. What Is Your Return Policy?

We want you to feel confident shopping with Auravella. Please review our Return & Refund Policy for details about return eligibility, time limits, and refund procedures. Certain conditions may apply to furniture and mattress products.

9. What Should I Do If My Order Arrives Damaged?

If your order arrives damaged or you notice an issue with your product, please contact us at support@auravella.shop. Include your order number and clear photos of the issue so our team can review your request.

10. How Can I Contact Auravella?

We're here to help with questions about our products, orders, shipping, and returns.

Email: support@auravella.shop

Phone: +1 404-937-7887

Address: 767 Park Shore Dr, Naples, Florida 34103, United States.

Still Have Questions?

We're happy to assist! Contact our support team, and we'll do our best to help you with your Auravella shopping experience.

Auravella — Comfort Lives Here.